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Terms and Conditions

BIGR - Terms and Condition

Version 1.2

Published 2nd of February, 2026

 

These Terms and Conditions constitute a binding agreement for the use of our products and services (“Service”). The Service is provided by BIGR Aps (“BIGR”, “we”, “us” or “our”), located at Kalkværksvej 5, 4. 8000 Aarhus C, Denmark. By using our Service, you are agreeing to these terms.

For information about how we process personal data, please see our Privacy Policy and Data Processing Agreement.

In the event of a conflict, the following order of precedence applies: (1) Individual Agreement, (2) DPA, (3) These Terms, (4) Privacy Policy.

DEFINITIONS

For the purposes of these Terms and Conditions, the following terms shall have the meanings set forth below:

  • “Agreement” means these Terms and Conditions, together with any documents expressly incorporated by reference, including the Privacy Policy and the Data Processing Agreement (DPA).
  • “BIGR”, “we”, “us”, or “our” means BIGR ApS, Kalkværksvej 5, 4, 8000 Aarhus C, Denmark.
  • “Service” means BIGR’s hosted software-as-a-service platform, including all related applications, tools, features, APIs, models, dashboards, documentation, and updates made available by BIGR.
  • “User” means any individual who accesses or uses the Service, whether as a Registrant or on behalf of a Subscriber.
  • “Registrant” means a User who has registered for a free account, trial, or limited access to the Service.
  • “Subscriber” means a User or legal entity that has entered into a paid subscription for the Service.
  • “Customer Data” means all data, content, information, materials, and inputs submitted, uploaded, transmitted, or otherwise made available to the Service by or on behalf of the User, including GTM assets, revenue stream data, and Work Item data.
  • “BIGR Metrics” means proprietary metrics, analytics, benchmarks, usage statistics, and performance indicators generated by or derived from the Service.
  • “AI Outputs” means any content, insights, recommendations, forecasts, analyses, or other outputs generated by the Service using artificial intelligence, machine learning, or similar technologies.
  • “Subscription Plan” means the pricing plan and associated features, limits, and commitment period selected by the Subscriber.
  • “Individual Agreement” means any separately negotiated written agreement entered into between BIGR and a Subscriber that expressly references or supplements these Terms.

ACCESS AND USE OF SERVICE

Access and use of our Service does not give you ownership of any intellectual property rights in our Service or the content you access.

SERVICE DESCRIPTION

BIGR provides you with access to a multitude of data on the platform, including but not limited to, revenue stream management data, GTM asset data, Work Item data and much more. You also understand that the Service may include certain communications from BIGR, such as service announcements and administrative messages, that are related to the provision of the Service. Unless explicitly stated otherwise, any new features or tools released by us in relation to the Service shall be subject to this Agreement.

The Service is an online product that requires access via internet or other network connection. You are responsible for obtaining the necessary internet or network connection to access BIGR’s Service, and you are responsible for the associated third-party fees (such as internet service provider or airtime charges) for the connectivity to the Service. Additionally, you are responsible for procuring and maintaining all equipment necessary to connect to the Service. The quality of the Service that you experience may depend on your connectivity and equipment. BIGR is not responsible for any claims or losses that arise as a result of your connectivity and equipment.

ATTRIBUTION NOTICE

You acknowledge that all BIGR Metrics obtained through the Service remain the intellectual property of BIGR.

Unless otherwise agreed in writing, you may reference BIGR Metrics internally for business purposes. Any public use, publication, or external disclosure of BIGR Metrics, including in marketing materials, presentations, reports, or public statements, must include clear attribution to BIGR in a form reasonably specified by BIGR.

Nothing in this section restricts BIGR’s right to use BIGR Metrics, including aggregated or anonymized usage data, for its own business purposes.

ACCOUNT ACCESS

You must provide your valid email address, and any other information requested, in order to complete the subscription process and become a registrant. Your login may only be used by one person. A single login shared by multiple users is not permitted. We reserve the right to cancel or suspend your access to the Service if we see any suspicious activity in your account that reasonably points out you willingly and/ or knowingly shared your credentials with another user. You are responsible for maintaining the security of your account and password. BIGR cannot and will not be liable for any loss or damage from your failure to comply with this obligation.

DATA PROCESSING

When you use our Service, BIGR acts as a data processor on your behalf. Our Data Processing Agreement (DPA) describes how we handle personal data in accordance with GDPR Article 28.

Key points:
– All data is stored within the EU
– You can delete your account and all data at any time via self-service
– Full GDPR compliance

Read our complete Data Processing Agreement here

YOUR REGISTRATION OBLIGATIONS

As a registered user of BIGR’s Service, you represent that you are of legal age to form a binding contract. The Service is intended solely for business and professional use, and is not offered for personal or consumer use. You also agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the Service’s registration form (the “Registration Data”) and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or BIGR has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, BIGR has the right to suspend or terminate your account and refuse any and all current or future use of the Service (or any portion thereof).

NO RESALE OR REDISTRIBUTION OF SERVICE

You are permitted to use the Service internally within the company for the purpose of obtaining insights and analysis to optimize your GTM efforts and align sales, marketing and delivery teams.

Except as expressly authorized by BIGR, you agree not to reproduce, duplicate, copy, sell, trade, resell, permit access, modify, create derivative works, or exploit for any commercial purposes, any portion of the Service, use of the Service, or access to the Service or computer code that powers the Service.

You are responsible for all use made of the Service using your account. You are responsible for maintaining the confidentiality of your online account credentials.

​​SERVICE AND MARKETING NOTIFICATIONS

​By registering an account at BIGR (free or paid) you’re giving us your permission to send email notifications to the email address that you have specified upon registration.

These email notifications may include: updates to BIGR’s toolset, tips and tutorials on using BIGR tools, and system messages.

​​You’re also given the option to subscribe to promotional offers. Please be advised that you can opt out from any of these optional emails any time by using the ‘Unsubscribe’ link that is included at the bottom of each email that we send you.

​We may send messages or emails via our own mailing service or via third-party services.

UNAUTHORIZED USERS

Account registration must be completed by a human. Accounts registered by “bots” or other automated methods are not permitted.

UNAUTHORIZED ACCESS

You must not modify, adapt or hack the Service or modify another website so as to falsely imply that it is associated with the Service or BIGR. You may not reverse engineer object code or reuse source code provided in relation to the Service. This includes any and all JavaScript. The code is BIGR’s copyright. You shall not transmit any worms or viruses or any code of a destructive or malicious nature. You agree not to modify any code provided in relation to the Service in any manner or form, nor to use modified versions of such code, including (without limitation) for the purpose of obtaining unauthorized access to the Service. You agree not to access the Service by any means other than through the interface that is provided by BIGR for use in accessing the Service. All unnatural means or unlawful attempts to access our Service, website, server or database including by means of any automatic tools such as scrapers or bots is prohibited. We may terminate, suspend and/or block your access if we determine that your use or access of our Service violates our terms. Subject to the other restrictions stated herein, you may only use automated tools to access our Service through the Application Program Interfaces (API) that we may provide.

You may not attempt to bypass any functionality or access features on the website directly by using custom http (or other) calls, or attempt to manipulate the Service, or access it in a manner other than in a way in which a reasonable person would consider normal permitted use.

You should not attempt to take advantage of any feature that a reasonable person would consider an obvious omission or error on the Service and website.

IP ADDRESS BLOCKING

In order to protect the integrity of the Service, BIGR reserves the right at any time in its sole discretion to block registrants and subscribers from certain IP addresses from accessing the Service.

REGISTRATION AND SUBSCRIPTION

You may become a registrant of the Service at no cost. As a registrant, you will have the ability to participate in some, but not all, of the features and tools available within the Service. Some could be timelimited such as free trials.

In order to access additional features, including the ability to use many of our tools, you must become a subscriber to the Service.

Depending on the subscription plan you select, you will be entitled to a varying number of features and/or different limits.

COMMITMENT PERIOD AND NOTICE OF TERMINATION

Subscriptions are binding for the chosen period confirmed during subscription registration and are automatically renewed with a corresponding commitment period unless an individual agreement has been concluded. In the case of individual agreements, the subscription is renewed with a commitment period of one year.

Cancellation must be made at least thirty (30) days prior to the end of the current subscription period in order to avoid renewal and invoicing of a new subscription period. You can cancel your subscription yourself via the settings menu in BIGR or by contacting customer services via chat or sales@bigr.biz.

AUTOMATIC DEBIT ON YOUR PAYMENT CARD

If you get a new card, please update your card details. You can do this in the subscription settings. Alternatively, you can contact customer services via our chat or sales@bigr.biz.

You can withdraw your consent for us to charge your card at any time.

You can also complain to your card provider (typically your bank) if you discover an unauthorized withdrawal has been made. You must lodge a dispute as soon as possible and no later than 8 weeks after the payment unless otherwise agreed.

REFUND POLICY

Unless required by law, BIGR is not obligated to provide you a refund at any time. Any amount paid (or its equivalent in your local currency) for a subscription is strictly non-refundable.

CANCELLATION OF SERVICE

BIGR reserves the right of unilateral service cancellation under the following circumstances:

  • You are in breach of any of these terms;
  • We detect unusual usage patterns in relation to the Service;
  • You attempt to inflict damage or harm our reputation, work or Service;
  • In response to requests from law enforcement or other public agencies.

MODIFICATIONS TO SERVICE

We are constantly changing and improving our Service. We may add or remove functionalities or features, and we may suspend or stop the Service altogether. You can stop using our Service at any time, although we’ll be sorry to see you go. BIGR may also stop providing the Service to you, or add or create new limits to our Service at any time.

You agree that BIGR shall not be liable, to you or to any third party, for any modification, suspension or discontinuance of the Service.

DATA COLLECTION AND USE

You understand and agree that BIGR may anonymize and aggregate any data you share with the Service, including data associated with your gtm assets and revenue streams, and use it without identifying you for purposes of improving the Service.

CUSTOMER DATA OWNERSHIP AND LICENSE

You retain all right, title, and interest in and to Customer Data. Nothing in these Terms transfers ownership of Customer Data to BIGR.

You grant BIGR a limited, non-exclusive, royalty-free, worldwide license to host, process, transmit, reproduce, and otherwise use Customer Data solely as necessary to provide, operate, maintain, support, and improve the Service, including the generation of AI Outputs, in accordance with these Terms and the Data Processing Agreement.

Except as expressly stated in these Terms or the DPA, BIGR shall not access, use, or disclose Customer Data for any purpose other than providing the Service or as required by applicable law.

CUSTOMER NAME AND LOGO USAGE

You grant BIGR a non-exclusive, royalty-free, worldwide right to use your company name, logo, and trademarks solely to identify you as a customer of the Service in BIGR’s marketing, promotional, and branding materials, including but not limited to BIGR’s website, presentations, customer lists, and sales materials.

BIGR shall not imply any endorsement of BIGR’s products or services by you beyond the factual statement that you are a customer of the Service.

You may request removal of your name or logo from BIGR’s marketing materials at any time by providing written notice to BIGR, and BIGR shall use commercially reasonable efforts to comply with such request within a reasonable timeframe.

USE OF ARTIFICIAL INTELLIGENCE AND AI OUTPUTS

The Service may include features that generate AI Outputs based on Customer Data, historical data, statistical models, or third-party information.

You acknowledge and agree that:

  1. a) No Accuracy Guarantee
    AI Outputs are generated automatically and may be inaccurate, incomplete, outdated, misleading, or biased. BIGR does not warrant the accuracy, completeness, or reliability of any AI Outputs.
  2. b) No Professional Advice
    AI Outputs are provided for informational and analytical purposes only and do not constitute legal, financial, commercial, marketing, or other professional advice. You should not rely on AI Outputs as a substitute for independent judgment or professional consultation.
  3. c) User Responsibility
    You are solely responsible for evaluating, validating, and determining the appropriateness of any AI Outputs for your intended use, including any decisions, actions, or business outcomes resulting from such use.
  4. d) Customer Data Dependency
    AI Outputs are dependent on the quality, accuracy, and completeness of Customer Data and other inputs provided. BIGR is not responsible for errors or limitations caused by incomplete, inaccurate, or misleading inputs.
  5. e) Limitation of Liability
    BIGR shall not be liable for any losses, damages, or claims arising from your use of or reliance on AI Outputs, including but not limited to lost revenue, incorrect forecasts, business decisions, or operational outcomes.
  6. f) Model Improvement and Aggregation
    BIGR may use anonymized and aggregated data, including patterns derived from AI usage, to improve the Service and its AI models, provided such data does not identify you or any individual.

EXTERNAL LINKS

The Service may provide links to other World Wide Web sites or resources. Since BIGR has no control over such sites or resources, you acknowledge and agree that BIGR is not responsible for the availability of such external sites or resources, does not endorse said sites/resources, and is not responsible, nor liable for any content, advertising, or other materials on or available from such sites or resources. You further acknowledge and agree that BIGR shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or related in any way to use of or reliance on any such content, goods or services available on or through any such site or resource.

LIABILITY FOR OUR SERVICE

The Service and all information provided therein are on an “as is” and “as available” basis without any warranty.

To the extent permitted by law, BIGR will not be responsible for lost profits, revenues, or data, financial losses or indirect, special, consequential, exemplary, or punitive damages.

To the extent permitted by law, the total liability of BIGR for any claim under these terms, including for any implied warranties, is limited to the amount you paid us to use the service in the 12 months preceding the claim ( or, if we chose, to supplying you the service again).

To the extent permitted by law, BIGR will not be liable for any loss or damage that is not reasonably foreseeable.

SURVIVAL

Upon termination or expiration of this Agreement for any reason, the provisions which by their nature should survive shall survive, including but not limited to: Definitions, Attribution Notice, Customer Data Ownership and License, Data Collection and Use, Use of Artificial Intelligence and AI Outputs, Liability for Our Service, Indemnification, Governing Law and Venue, and About These Terms and Conditions.

FORCE MAJEURE

BIGR shall not be liable for any failure or delay in the performance of its obligations under these Terms if such failure or delay is caused by events beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, war, terrorism, riots, labor disputes, governmental actions, failures of utilities or telecommunications, internet outages, cloud service provider failures, or failures of third-party services or infrastructure on which the Service relies.

Performance of the affected obligations shall be suspended for the duration of the force majeure event, and BIGR shall use reasonable efforts to resume performance as soon as practicable.

GOVERNING LAW AND VENUE

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Service, shall be governed by and construed in accordance with the laws of Denmark, without regard to its conflict of law principles.

Any dispute arising out of or in connection with these Terms or the Service shall be subject to the exclusive jurisdiction of the competent courts of Denmark, with venue in Aarhus.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless BIGR, its affiliates, officers, directors, employees, contractors, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

  1. a) Your access to or use of the Service in violation of these Terms or applicable law;
    b) Any Customer Data submitted, uploaded, or processed through the Service, including any claim that such Customer Data infringes, misappropriates, or violates the rights of a third party;
    c) Your misuse of AI Outputs or reliance on AI Outputs in business, financial, legal, or operational decisions;
    d) Any breach of your representations, warranties, or obligations under this Agreement;
    e) Any unauthorized use of the Service through your account, whether or not such use was authorized by you.

BIGR reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate fully with BIGR in asserting any available defenses.

ABOUT THESE TERMS AND CONDITIONS

We may modify these terms or any additional terms that apply to the Service, for example, to reflect changes to the law or changes to our Service. You should look at the online version of our terms regularly. We’ll post notice of modifications to these terms on this page. Changes will not apply retroactively and will become effective no sooner than seven days after they are posted. However, changes addressing new functions for the Service or changes made for legal reasons will be effective immediately. If you do not agree to the modified terms of the Service, you should discontinue the use of our Service.

These terms control the relationship between BIGR and you. They do not create any third-party beneficiary rights.

If you do not comply with these terms, and we don’t take action right away, this doesn’t mean that we are giving up any rights that we may have, such as taking action in the future.

If any of these terms are rendered invalid, unenforceable or void, the other terms will remain valid, enforceable and not be affected.

The section titles in the terms herein are for convenience only and have no legal or contractual effect.